Since its inception in 1999, Amnet, as it is now known, is a company established itself as a viable cable service to Guatemala. Today, since 2004 Amnet Costa Rica offers Online business connections and data transmission as well as in 2005 began to offer both residential and business phone services. However, it’s worth mentioning that there are several cases where the systems fail, so there’s a constant upgrading from the operations that help the nets to go as smoothly as possible. For instance, earlier this year, the Amnet Costa Rica left without Internet service and cable TV for nearly a week to the Central and Union counties in the province of Cartago, due to the rupture of a fiber optic cable.
In 2010, Amnet Costa Rica took away basic TV packages, which generated a significant discontent one of the most of its customers. The amount of discomfort was so drastic that even many devoted customers to express their complaints through various media including social networking. Moreover, private telecommunications companies reported obstacles to interface using the ICE Costa Rica Internet which prevents them from selling their services to the public. The companies, mostly thinking about providing Internet telephony, reason that ICE Costa Rica Internet has not set the rates charged for network interconnection and lacks clarity in defining the circumstances of the contract.
The ICE Costa Rica Internet however, attributes part of the responsibility towards the private companies simply because they haven`t yet established the methodology on calculating interconnection charges between operators. Additionally, the interconnection towards the fixed public telephone networks, cellular and Internet is running through significant obstacles because there are no fees to create interconnection rates. Due to the misunderstanding in the system the brand new telecoms operators who wish to get yourself a dvd services from Amnet Costa Rica will ultimately pay great money to Amnet Costa Rica to use their infrastructure to bring the service to its customers. Similarly, when users make use of the ICE Costa Rica Internet, for examples, they’ll have to pay for this.
Furthermore, you will find persistent flaws within the system utilized by ICE Costa Rica Internet to market new telephone and internet services affecting customer support. Amnet Costa Rica has issued the Voice over Internet Protocol (VoIP) which is one of the latest technologies in the world. VoIP is a technique for making the analog voice signal, converting it into digital signal and transmit it to the web connections. Therefore allows users to create Internet telephone calls without studying the phone company service.
Because the technology has become increasingly reliable while offering reduced prices, has gained great popularity for long transfer distance voice services over traditional long distance analog. Incidents where see VoIP as the revolutionary technology which will replace the traditional phone systems entirely. Servicios VoIP telephone calls is done in three stages: coding from the analog voice signal (caller’s voice) into digital signal, transmitting digital signal (data packet) with the Internet towards the person who answers the call, and decode the digital signal into analog voice signal to the receiver side.